Group Reservations and Sales Coordinator
1 month ago
About Rydges Fortitude Valley
A 4.5-star hotel in the heart of Brisbane, Rydges Fortitude Valley offers a unique blend of heritage and lively entertainment. We are seeking a detail-oriented and customer-focused Group Reservations and Sales Coordinator to join our team.
Key Responsibilities:- Coordinate group reservation requests through various channels, ensuring a seamless booking process for group clients.
- Maintain accurate and efficient group and sales communication methods, meeting efficiency targets.
- Work closely with the Sales and Revenue Departments regarding group rates and requirements.
- Manage end-to-end group booking workflow using the IVvy system, including entering group reservation requests, preparing proposals and contracts for clients, and managing group bookings into Opera.
- Coordinate all group reservations, paying particular attention to amendments, group requests, rooming lists, room allocations, deposits, and final invoices.
- Communicate client and group requirements to the appropriate department(s) and follow up to ensure requests are fulfilled.
- Complete client account reviews and post-group stay follow-up.
- Assist in identifying new sources of business, including corporate accounts, external groups, residential conferences, and special events.
Benefits and Perks:
- Incredible team member discounts from day one.
- 50% off stays at EVT hotels.
- Access to amazing 'Elevate Perks'.
Requirements:
- Experience with Opera PMS a must.
- Experience with iVvy CRM preferred.
- Excellent attention to detail.
- Exceptional telephone etiquette and clear dictation.
- Ability to work well under pressure and handle a high volume of calls and emails.
- Strong customer service skills with a sales focus.
- The ability to work flexible hours, including weekends.
At Rydges, we want our people to experience our businesses and be brand and experience advocates. If you're interested in a challenging and rewarding role, please apply.
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