Luxury Hotel Front Desk Representative

4 weeks ago

Broadbeach, Australia SOFITEL Full time
Front Desk Agent Opportunity at Sofitel Gold Coast Broadbeach

We are seeking a skilled and enthusiastic Front Desk Agent to join our team at Sofitel Gold Coast Broadbeach, a luxurious five-star hotel located in the heart of Broadbeach.

Estimated Salary: AU$55,000 - AU$65,000 per year

About Us

Sofitel Gold Coast Broadbeach is a leading luxury hotel brand that offers a unique and personalized experience for our guests. Our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

We are committed to providing exceptional customer service and creating memorable experiences for our guests. If you are passionate about delivering outstanding service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Description

As a Front Desk Agent, you will be responsible for greeting and welcoming guests, assisting with check-in and check-out processes, handling guest inquiries, and resolving any issues promptly and professionally.

  • Greet and welcome guests with a warm and friendly demeanour.
  • Assist with the check-in and check-out process, ensuring efficiency and accuracy.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Provide information about hotel amenities, services, and local attractions.
  • Coordinate with other departments to fulfill guest requests and ensure their comfort.
  • Maintain a neat and organized front desk area.
  • Process payments and manage guest accounts.
  • Always uphold the hotel's standards of excellence in customer service and professionalism.
Requirements

To be successful in this role, you will need:

  • Previous experience in a similar role within a luxury hotel is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and problem-solving abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using hotel management software (OperaCloud preferred) and Microsoft Office Suite.
  • Flexible schedule, including the ability to work evenings, weekends, and holidays.
Benefits

As a member of our team, you will enjoy a range of benefits, including:

  • Complimentary meal on shift available via Le Café.
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  • Discounted parking.
  • Paid birthday leave.
  • Personalized reward & recognition program.

We offer a dynamic and supportive work environment, where you can grow and develop your career in the hospitality industry. If you are ready to take the next step in your career with a leading global luxury hotel brand, we encourage you to apply today.

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