Guest Service Agent

3 weeks ago

Broadbeach, Australia SOFITEL Full time
Job Description

A Career that lets your passion shine:

  • Greet and welcome guests with a warm and friendly demeanour. 
  • Assist with the check-in and check-out process, ensuring efficiency and accuracy. 
  • Handle guest inquiries and resolve any issues promptly and professionally. 
  • Provide information about hotel amenities, services, and local attractions. 
  • Coordinate with other departments to fulfill guest requests and ensure their comfort. 
  • Maintain a neat and organized front desk area. 
  • Process payments and manage guest accounts. 
  • Always uphold the hotel's standards of excellence in customer service and professionalism. 

Qualifications

What you will bring to the role: 

  • Previous experience in a similar role within a luxury hotel is preferred. 
  • Excellent communication and interpersonal skills. 
  • Strong attention to detail and problem-solving abilities. 
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 
  • Proficiency in using hotel management software (OperaCloud preferred) and Microsoft Office Suite. 
  • Flexible schedule, including the ability to work evenings, weekends, and holidays. 


Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community: 

  • Complimentary meal on shift available via Le Café 
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels 
  • Discounted parking 
  • Paid birthday leave 
  • Personalized reward & recognition program. 
  • Be part of a luxury 5-star hotel offering 296 hotel rooms and suites  
  • Work in the heart of Broadbeach, with walking distance to beaches, restaurants and shops  

 

If you are ready to take the next step in your career with a leading, global luxury hotel brand, apply today.

 

Please note that full AU working rights are required for this role.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

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