Service Excellence Lead

6 days ago

Brisbane, Queensland, Australia beBeeDisability Full time $90,000 - $110,000

We are seeking a highly skilled and experienced Service Delivery Team Leader to join our team.

About the Role

The Service Delivery Team Leader will play a critical role in ensuring the delivery of high-quality services to our clients. They will be responsible for ensuring that all supports are delivered in accordance with client needs and preferences, while also upholding the values of respect, empathy, and compassion.

Key Responsibilities:
  • Delivery of Supports: The Service Delivery Team Leader will ensure that all supports are delivered in a timely and effective manner, promoting the autonomy and independence of participants.
  • Health and Wellbeing: They will support the individual health and wellbeing of participants, including assisting them to increase their independence and develop life skills.
  • Record Management: The Service Delivery Team Leader will be responsible for managing participant records, including updating and maintaining accurate and comprehensive information.
  • Team Supervision: They will supervise and support field staff and/or volunteers, as well as mentor trainees and direct work programs.
  • Induction and Training: The Service Delivery Team Leader will ensure that new staff induction documentation and implementation is occurring as per the induction policy and procedure.
  • Performance Management: They will provide effective performance feedback through employee recognition, rewards, and performance management in consultation with People and Culture.
Requirements

To be successful in this role, you will need:

  • Strong qualifications in the Disability sector;
  • Leadership experience in similar style roles;
  • Organisational and problem-solving skills;
  • Excellent communication and mentoring skills;

We value strong leadership skills, ability to motivate teams and focus on delivering quality results. If you have what it takes to succeed in this challenging yet rewarding role, we encourage you to apply.

What We Offer

We offer a range of benefits, including competitive salary, professional development opportunities, and a supportive work environment.

Please note that we are an equal opportunities employer and welcome applications from diverse candidates.

We look forward to hearing from you

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