Service Excellence Lead

6 days ago

Brisbane, Queensland, Australia beBeeDelivery Full time $120,000 - $150,000

We are seeking a seasoned and skilled Delivery Manager to drive operational excellence across our business.

The ideal candidate will be responsible for influencing teams to implement and maintain a high-performance culture, underpinning the success of our operations.

Main Responsibilities:

  • Influence teams to adopt and sustain high-performance practices, fostering a culture of excellence.
  • Collaborate with various business units to achieve agreed efficiency targets and realize business benefits.
  • Promote thought leadership within the organization, driving informed decision-making.
  • Drive operational change from within, providing insight and direction on efficiency, quality, and customer performance.

Key Accountabilities and Responsibilities:

  • Partner with business units to meet agreed efficiency targets and deliver business benefits.
  • Serve as a central point of reference for administration tasks, managing and reporting on business-driven changes.
  • Evaluate service delivery and support processes to ensure they meet client needs in an efficient manner.
  • Maintain excellent relationships with end-users and stakeholders to identify customer issues and needs.

We offer a dynamic work environment that fosters growth, learning, and collaboration. If you are passionate about delivering exceptional results and driving business success, we encourage you to apply.

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