Servicing Excellence Lead

4 days ago

Brisbane, Queensland, Australia beBeeCareergrowth Full time $70,000 - $100,000

Customer Service Manager Job

A rewarding career opportunity awaits you.

About the Role

We are seeking a highly skilled and motivated Customer Service Manager to lead our front-line team in delivering exceptional customer service. As a key member of our operations team, you will play a crucial role in ensuring our guests have an outstanding experience with us.

Responsibilities:

  • Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
  • Aim to build a high performing team by aiding recruitment and delivering relevant training and development opportunities to ensure team members can reach their potential.
  • Ensure your team receives timely feedback on their performance in a professional and encouraging manner.
  • Ensure accurate accounting of all resident-related accounts for rental and sundries.
  • Complete the check-in and check-out process for residents at the beginning and end of their tenancy.
  • Liaise with third parties regarding building facilities management, including maintenance, contract cleaners, security, etc.
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Similar work experience within student accommodation or hospitality industry.
  • Desire to work in a fast-paced, team-oriented environment.
  • Ability to manage diverse tasks independently and reliably.
  • Strong communication skills, both written and verbal.
  • Ability to think creatively and independently solve problems, escalating where required.
  • Resolve questions, queries, and issues raised by team members, residents, and prospective residents/visitors.
  • Confident computer skills, including the ability to use various systems and Microsoft Suite.
  • Unrestricted work rights in Australia.
  • CPR and First Aid certificate (or willingness to obtain).
  • National Police Check (completed within last 3 months), at your own cost.
  • Working with Children's Check (QLD).
What We Offer

As a valued member of our team, you can expect the following benefits:

  • Opportunities for career progression.
  • Personal and professional development through online and face-to-face training and courses.
  • Focus on employee wellbeing, including access to Employee Assistance Programs.
  • Full uniform provided.
  • Inclusive culture in a diverse, collaborative, and fun team environment.
  • Various leave options, including paid parental leave, study leave, and more.
  • Employee engagement initiatives, including feedback surveys and community platform access.
  • Recognition programs and rewards such as 'On-The-Spot' Awards, Quarterly Awards, and more.
  • Flu vaccinations funded by the company.
  • Generous referral bonus (up to $1,000 AUD/NZD).
  • Access to Insider Rates at Essence Hotels and Apartments.

This is an onsite position that offers a unique opportunity to grow your skills and contribute to our success.

  • Servicing Excellence Lead

    5 days ago

    Brisbane, Queensland, Australia beBeeServiceLead Full time $105,000 - $145,000

    Job Title:Servicing Excellence LeadJob Description:The Servicing Excellence Lead will be responsible for guiding teams in enhancing service delivery for individuals with intellectual disabilities. This includes implementing strategies to promote continuous improvement and fostering a culture of excellence within the organization.This position involves...

  • Service Excellence Lead

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,320 - $124,990

    Job Title: Service Excellence Lead">The primary role of the Service Excellence Lead is to oversee operational processes and manage staff required for event management.Operational FocusOversee all aspects of operational management, including preparation and execution.Ensure seamless communication between teams.Service Delivery FocusProvide exceptional...

  • Service Delivery Excellence Lead

    7 days ago

    Brisbane, Queensland, Australia beBeeDelivery Full time $90,000 - $120,000

    Job Title:Service Delivery Excellence LeadRole Overview:At our organization, we are seeking a seasoned Service Delivery Excellence Lead to drive exceptional service delivery and optimize processes across our tech teams.We value diversity and inclusion, and our team members bring their whole selves to work. We strive to represent our customers and community...

  • IT Service Excellence Lead

    5 days ago

    Brisbane, Queensland, Australia beBeeInnovation Full time $133,669 - $157,930

    Job DescriptionThe Principal Specialist plays a pivotal role in driving innovation and excellence within the organization's technology solutions branch.This involves designing and implementing best practices to deliver exceptional IT services, mitigating risks through robust frameworks, and fostering strong relationships with clients and customers.The team...

  • Sales and Service Excellence Lead

    9 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $103,887 - $124,915

    Customer Service LeaderJob DescriptionWe are seeking a skilled Customer Service Leader to join our team. This exciting career opportunity allows you to work closely with the Branch Manager to lead and motivate the service team, delivering superior customer service and achieving business growth.The successful candidate will have proven experience in a similar...

  • Service Delivery Excellence Lead

    8 hours ago

    Brisbane, Queensland, Australia beBeeMaintenance Full time $120,000 - $130,000

    Establish a new service delivery unit focusing on excellence.Lead the business with commercial aircraft contracts and relationships.As a result of growth, establish a new maintenance facility in Brisbane. The site lead will be responsible for building the employee base to meet weekly volume projections.The ideal candidate will possess an engineering degree...

  • Service Excellence Lead

    5 days ago

    Brisbane, Queensland, Australia beBeeDelivery Full time $120,000 - $150,000

    We are seeking a seasoned and skilled Delivery Manager to drive operational excellence across our business.The ideal candidate will be responsible for influencing teams to implement and maintain a high-performance culture, underpinning the success of our operations.Main Responsibilities:Influence teams to adopt and sustain high-performance practices,...

  • Service Excellence Lead

    5 days ago

    Brisbane, Queensland, Australia beBeeDisability Full time $90,000 - $110,000

    We are seeking a highly skilled and experienced Service Delivery Team Leader to join our team.About the RoleThe Service Delivery Team Leader will play a critical role in ensuring the delivery of high-quality services to our clients. They will be responsible for ensuring that all supports are delivered in accordance with client needs and preferences, while...

  • Service Delivery Excellence Lead

    5 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $190,000 - $245,000

    Job Title: Service Delivery Leadership SpecialistWe are seeking an experienced and strategic leader to provide high-level leadership and management for the delivery of service excellence in child safety and family support services, women and violence prevention services across Queensland.The successful candidate will partner with senior executives within the...

  • Guest Service Excellence Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeGuest Full time $100,000 - $120,000

    As a Guest Services Manager, you will play a pivotal role in elevating our hotel's standards and delivering exceptional service to our guests.The ideal candidate will be an experienced professional with a deep understanding of hospitality, excellent interpersonal skills, and a passion for exceeding expectations.Responsibilities:Anticipate and tailor services...