
IT Service Excellence Lead
4 days ago
The Principal Specialist plays a pivotal role in driving innovation and excellence within the organization's technology solutions branch.
This involves designing and implementing best practices to deliver exceptional IT services, mitigating risks through robust frameworks, and fostering strong relationships with clients and customers.
The team is responsible for advancing key dimensions of service management, including strategic planning, incident management, and continuous improvement.
Additionally, they provide expert advice and guidance on processes and standards that support the service management function.
Main Responsibilities:
- Design and implement best practices for delivering superior IT services
- Mitigate risks through the development of robust frameworks
- Foster strong client and customer relationships
- Drive innovation and excellence within the organization
- Advance key dimensions of service management
- Provide expert advice and guidance on processes and standards
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