Customer Success Operations Manager

4 weeks ago


Sydney, New South Wales, Australia Paypal Full time
About the Role

This Customer Success Manager opportunity at PayPal is an exciting chance to play a pivotal part in fostering strong relationships with our valued merchants. As a dynamic professional, you will leverage your exceptional communication skills to deliver a world-class customer experience. Your strategic thinking and business acumen will be instrumental in identifying opportunities for growth and competitiveness, ensuring our merchants achieve success with our services.

Key Responsibilities
  • Grow: Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our merchant businesses.
  • Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts.
  • Retain: Take ownership of situations affecting your customers and follow any issues through to completion.

Requirements
  • 2-3 years' experience within a customer success, and client relationship management environment.
  • Excellent organizational, communication (written and oral), and interpersonal skills.
  • Self-motivated, target-driven independent worker.
  • Strong Relationship Management Skills.

Preferred Qualifications
  • Payments or financial/banking industry experience preferred (but not necessary).

Our Culture

At PayPal, we're committed to building an equitable and inclusive global economy. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.



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