Customer Support Operations Coordinator

7 days ago


Perth, Western Australia Rentokil Initial Full time
About Rentokil Initial

Rentokil Initial is a leading company in the industry, employing over 38,000 colleagues across 66 countries.

We offer a wide range of learning and development programs for our colleagues to enhance their skills and career progression.

Job Summary

As a Customer Support Co-ordinator at Rentokil Initial, you will be responsible for utilising your customer service experience to build relationships with customers, liaise with them on a daily basis, and make outgoing calls to organise new jobs and build rapport.

This role requires excellent customer service skills, high attention to detail, and organisational skills. You must also be able to work under pressure, multi-task, and work autonomously.

Key Responsibilities:
  • Process purchase orders efficiently
  • Liaise with customers on a daily basis
  • Process enquiries proactively and resolve client issues promptly
  • Support the Customer Services team to achieve targets and deliverables
  • Make outgoing calls to promote our products and services
  • Coordinate and schedule jobs through internal software
  • Approve invoices for customers through internal software
  • Build and maintain relationships with customers and suppliers
Requirements:
  • Previous experience in a similar role (customer service/administration/reception and support)
  • Excellent customer service skills
  • High attention to detail and organisational skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task, and work autonomously
  • Outstanding verbal and written communication skills
  • Experience using Ariba would be an advantage
Salary Range:

The estimated salary range for this position is between AU$60,000 - AU$80,000 per annum, depending on experience.

Please note that this salary range is an estimate based on industry standards and may vary based on various factors.

Benefits:

At Rentokil Initial, we offer a supportive company culture, opportunities for career growth and development, and competitive salaries.



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