Customer Support Operations Specialist

3 days ago


Perth, Western Australia Rentokil Initial Full time
About the Role

We are seeking a Customer Support Operations Specialist to join our team in Perth on a full-time basis. As a key member of our customer service team, you will play a crucial role in ensuring exceptional customer experiences.

Job Description
  • Process purchase orders and manage customer inquiries efficiently
  • Liaise with customers on a daily basis to build strong relationships and resolve issues proactively
  • Support the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
  • Make outgoing calls to existing clients to promote products and services
  • Coordinate, schedule, and process jobs through internal software
  • Approve invoices for customers through internal software
Key Responsibilities:

The successful candidate will have previous working experience in a similar role, with high attention to detail and excellent organisational skills. They will also possess excellent customer service skills, intermediate computer skills, complaint handling and conflict resolution skills, ability to work under pressure, multi-task, and work autonomously. Outstanding verbal and written communication skills are essential, as is the ability to work effectively within a team environment.

Requirements
  • Previous working experience in a similar role (customer service/administration/reception and support)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task, and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment
Benefits

The salary for this role is approximately $60,000 - $80,000 per annum, depending on experience. The successful candidate must be able to pass a pre-employment medical, drug & alcohol screen as well as background checks. We offer a supportive company culture and a great opportunity for career growth. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.



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