Customer Service and Operations Coordinator

10 hours ago


Perth, Western Australia Madison Technologies Full time

Company Overview

Madison Technologies is a leading provider of connectivity products and technologies, employing over 160 people across Australia and New Zealand.

The company was established in 1991 and comprises several specialist businesses that develop and distribute innovative solutions for communication, audio visual, and wireless networks.

The Opportunity

  • Become a key member of the Madison Express team, processing orders, resolving inquiries, and ensuring timely deliveries.
  • Cultivate strong customer relationships by providing accurate quotes, managing returns, and exceeding expectations.
  • Contribute to business growth by driving profitable outcomes through exceptional service and efficient operations.
  • Step up as a warehouse hero when the manager's away, keeping things running smoothly.

Job Description

We're looking for a detail-oriented individual with a knack for problem-solving and excellent customer service skills. As a Customer Service and Operations Coordinator, you'll be responsible for:

  • Processing orders and resolving customer inquiries in a timely manner.
  • Providing accurate quotes and managing returns to exceed customer expectations.
  • Driving profitable outcomes through efficient operations and exceptional service.
  • Contributing to business growth by identifying opportunities for improvement.

Required Skills and Qualifications

To be successful in this role, you'll need:

  • An eagle eye for detail and accuracy.
  • Able to work independently and as part of a team.
  • Excellent communication and problem-solving skills.
  • Forklift license or willingness to obtain.

Benefits

We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience. You'll also enjoy:

  • Great Place to Work certification.
  • Newly-renovated facilities with free onsite parking and delicious lunches.
  • Extra annual leave and career development opportunities.

Estimated Salary: $72,500



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