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Customer Service Operations Coordinator

1 month ago

Perth, Western Australia Talent Right Full time
About ADP Store Fixtures

Talent Right has partnered exclusively with ADP Store Fixtures, a leading commercial fit-out and shopfitting company in Perth. This partnership focuses on delivering exceptional customer service while supporting office operations.

ADP is committed to providing innovative, customer-focused solutions that drive continuous improvement. They are known for meeting deadlines, simplifying processes, and fostering lasting partnerships.

The Role

This customer-centric position involves handling customer service inquiries, trade counter orders, and providing essential administrative support. Approximately 70-80% of the role involves customer-facing responsibilities, with the remainder dedicated to financial and office administration.

Key Responsibilities:
  • Serve as the primary point of contact for customers, managing phone calls, emails, and in-person trade counter visits.
  • Process customer orders, returns, and payments accurately and efficiently.
  • Access tracking systems to update customers on order and freight status.
  • Support financial tasks, including payment reconciliation, invoicing, and following up on overdue accounts.
  • Oversee general office duties, such as filing, booking travel, and coordinating supplier services.
  • Collaborate with the sales and operations teams to streamline processes and enhance service delivery.
RequirementsWhat We're Looking For
  • Proven experience in customer service, ideally in a B2B or project-based environment.
  • Strong administrative skills with the ability to manage payments and reconciliations effectively.
  • Excellent communication and problem-solving skills, with a customer-first mindset.
  • Tech-savvy and comfortable using tracking systems and office management tools.
  • Highly organised, with strong multitasking and time management abilities.
BenefitsWhat's in it for You?
  • A collaborative and supportive work environment focused on growth and excellence.
  • The opportunity to play a key role in enhancing customer satisfaction and operational success.
Salary: $60,000 - $70,000 per year

We are seeking a highly motivated and experienced Customer Service Operations Coordinator to join our team. If you have a proven track record in customer service and possess excellent communication and problem-solving skills, we encourage you to apply.