Customer Support Operations Specialist

2 days ago


Perth, Western Australia Rentokil Initial Full time

Rentokil Initial is a leading multinational company operating in 66 countries, employing over 38,000 colleagues. This role offers excellent opportunities for growth and development.

About the Job

This Customer Support Operations Specialist position is available in Perth on a full-time basis.

The successful candidate will utilise their previous customer service experience to build strong relationships with customers, liaise with them daily, and make outgoing calls to organise new jobs and enhance customer satisfaction.

The core responsibilities of this role include:

  • Processing purchase orders in an efficient manner
  • Liaising with customers on a daily basis to address their needs
  • Efficiently processing enquiries and proactively resolving client issues
  • Supporting the Customer Services, Sales, and Services team, as well as the Operations Team, to achieve targets and deliverables
  • Making outgoing calls to our existing client database to promote our products and services
  • Coordinating, scheduling, and processing jobs through internal software systems
  • Processing and approving invoices for customers through internal software systems
  • Building and maintaining strong relationships with customers and suppliers
Requirements

To be successful in this role, you will require:

  • Previous working experience in a similar role, such as customer service, administration, or reception and support
  • A high level of attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • The ability to work under pressure, multitask, and work autonomously
  • Outstanding verbal and written communication skills
  • The ability to work effectively in a team environment
  • Experience using Ariba would be an advantage
Compensation

The estimated annual salary for this position is approximately $70,000-$90,000 AUD, depending on experience and qualifications.

Please note that this estimate may vary based on individual circumstances.



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