Customer Service Operations Coordinator
7 days ago
**About PATH4 Group**
We are a professional and people-focused organization dedicated to delivering tailored supply chain solutions in Australia.
As a dynamic and supportive company, we foster strong client and team relationships while nurturing talent and offering career growth opportunities.
**Job Overview**
This is an exciting opportunity for someone with a solid background in freight forwarding operations or customer service to join our team as a Customer Service Operations Coordinator.
You will play a pivotal role in managing client relationships and ensuring smooth shipment handling from start to finish.
**Key Responsibilities**
- Act as the main point of contact for allocated customers, providing exceptional service and support.
- Prepare and deliver regular reporting and updates to ensure seamless operations.
- Serve as the primary point of contact for a portfolio of accounts, cultivating strong customer relationships and resolving any issues promptly and efficiently.
- Attend client meetings and reviews to maintain strong relationships and discuss potential business opportunities.
- Anticipate potential issues and provide proactive solutions to ensure smooth operations and minimize disruptions.
- Collaborate with internal teams to ensure seamless operations and achieve business objectives.
**Requirements**
To be successful in this role, you will need:
- Proven experience in freight forwarding operations or customer service in Australia.
- Excellent interpersonal skills, written and verbal communication skills, and the ability to meet deadlines.
- A proactive, efficient, and organized approach to work, with a focus on delivering exceptional results.
- Experience with CargoWise (highly beneficial).
- The ability to excel both independently and as part of a team, with a strong understanding of inco terms.
- Full Australian working rights.
**Salary and Benefits**
We offer a competitive salary package, including a base salary of **$60,000 - $80,000 per annum**, depending on experience, plus additional benefits and opportunities for career progression and skill development.
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