Customer Service Operations Coordinator

7 days ago


Perth, Western Australia PATH4 Group Full time

**About PATH4 Group**

We are a professional and people-focused organization dedicated to delivering tailored supply chain solutions in Australia.

As a dynamic and supportive company, we foster strong client and team relationships while nurturing talent and offering career growth opportunities.

**Job Overview**

This is an exciting opportunity for someone with a solid background in freight forwarding operations or customer service to join our team as a Customer Service Operations Coordinator.

You will play a pivotal role in managing client relationships and ensuring smooth shipment handling from start to finish.

**Key Responsibilities**

  • Act as the main point of contact for allocated customers, providing exceptional service and support.
  • Prepare and deliver regular reporting and updates to ensure seamless operations.
  • Serve as the primary point of contact for a portfolio of accounts, cultivating strong customer relationships and resolving any issues promptly and efficiently.
  • Attend client meetings and reviews to maintain strong relationships and discuss potential business opportunities.
  • Anticipate potential issues and provide proactive solutions to ensure smooth operations and minimize disruptions.
  • Collaborate with internal teams to ensure seamless operations and achieve business objectives.

**Requirements**

To be successful in this role, you will need:

  • Proven experience in freight forwarding operations or customer service in Australia.
  • Excellent interpersonal skills, written and verbal communication skills, and the ability to meet deadlines.
  • A proactive, efficient, and organized approach to work, with a focus on delivering exceptional results.
  • Experience with CargoWise (highly beneficial).
  • The ability to excel both independently and as part of a team, with a strong understanding of inco terms.
  • Full Australian working rights.

**Salary and Benefits**

We offer a competitive salary package, including a base salary of **$60,000 - $80,000 per annum**, depending on experience, plus additional benefits and opportunities for career progression and skill development.



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