Hotel Guest Experience Representative

18 hours ago

Perth, Western Australia beBeeCustomerExperience Full time $45,000 - $60,000

Ibis Perth has undergone a stunning refurbishment, unveiling a fresh new look that elevates the guest experience to a whole new level. Ideally located in the heart of Perth's vibrant West End, the hotel features 192 modern, air-conditioned rooms.

As a key contact for guests and visitors, you will be responsible for managing arrivals and departures efficiently.

Your key responsibilities include:

  • Responding to guest requests in a timely and courteous manner
  • Communicating with other departments to ensure all guest requests and needs are met
  • Actively resolving guest issues and challenges
  • Promoting loyalty programs to enhance customer satisfaction

You will also be well-presented with a positive attitude and have a passion for delivering exceptional customer service.

Key qualifications include:

  • Strong written and verbal communication skills
  • Time management skills with the ability to multi-task
  • Good interpersonal skills with the ability to communicate with all levels of team members
  • Able to provide prompt and efficient service while maintaining a high level of energy

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