Guest Service Representative

6 days ago

Perth, Western Australia beBeeCustomer Full time $72,714 - $94,675
Job Overview

We are seeking a Guest Service Representative to provide exceptional customer service to our guests.

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering high-quality service.

Key Responsibilities
  • Deliver a warm and welcoming reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Requirements
  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Career development programs to boost your skills and knowledge.
  • Global accommodation discounts across our hotel brands.
  • Retail rewards program with cashback and discounts at 400+ top retailers in AU/NZ.
  • Tailored wellness support and Employee Assistance Program (EAP).
  • Generous leave policies, including parental and birthday leave.
About Us

Oaks Broome Hotel offers a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

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