Exceptional Guest Experience Advocate

24 hours ago

Perth, Western Australia beBeeService Full time $60,000 - $80,000

Key Performance Indicators

We are seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will provide exceptional guest experiences with warmth, professionalism, and attention to detail. This role requires strong administrative and computer skills, particularly with Microsoft Office Suite. You will support the smooth day-to-day operations of the Concierge desk, performing duties such as booking tours, transfers, and restaurant reservations.

  • Main Responsibilities:
  • Provide a personalised level of service to all guests, recognising and attending to individual needs.
  • Assist with daily Concierge operations, including booking tours, transfers, and reservations.
  • Maintain current knowledge of local attractions.
  • Support the overall Front Office operation, including check-in/check-out and pre-arrival contact.
  • Ensure accurate handling of financial transactions and adherence to cashiering procedures.
  • Participate in team briefings and training, and contribute to a positive team environment.
  • Consistently embody impeccable grooming, presentation, and professional conduct.

About You

  • A passion for delivering exceptional guest experiences.
  • Strong communication and interpersonal skills.
  • Excellent time management and multitasking abilities in a fast-paced environment.
  • A high level of discretion and the ability to maintain confidentiality at all times.
  • Previous experience in a frontline hotel operations role, preferably with a Concierge desk background.

Requirements

  • A minimum of 3 years' experience in a hotel lobby role, with at least 2 years preferably spent at a Concierge desk.
  • Experience with dealing with high-level guests.
  • Perth local knowledge is preferred.

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