Housing Consultant
4 weeks ago
About the Role
We are seeking a highly skilled Housing Consultant to join our team at Civica UK Ltd. As a Housing Consultant, you will play a crucial role in implementing and configuring our Housing Software, providing expert advice to customers, and delivering high-quality services and support.
Key Responsibilities
- Implement and configure our Housing Software to meet customer needs
- Provide expert advice and guidance to customers on our Housing Software
- Deliver high-quality services and support to customers, including onsite and remote consultancy
- Document customer configuration requirements and assist in updating and developing tailored training courses
- Contribute to product specification, testing, and recommendations for product enhancements
Requirements
- Extensive knowledge of the Housing Market
- Up-to-date knowledge of policies for Social Housing
- Excellent communication and interpersonal skills
- Experience working directly with customers and in a customer-facing role
- Ability to manage expectations and control change in an IT projects environment
- Ability to inform and persuade others
- Highly analytical and a problem solver
- Ability to work under pressure and achieve deadlines
Preferred Skills
- Experience conducting demonstrations in front of customers
- Experience working with process-based applications
- Experience with documentation
About Civica UK Ltd
Civica UK Ltd is a leading provider of software and services to the public sector. We are passionate about using technology to improve outcomes for citizens and public sector organisations. We offer a range of benefits, including flexible working, a giving culture, and opportunities for growth and development.
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