Housing Consultant
3 weeks ago
About the Role
We're seeking a highly skilled Housing Consultant to join our team at Civica UK Ltd. As a Housing Consultant, you will play a crucial role in implementing and configuring our Housing Software, providing expert advice to customers, and delivering exceptional customer service.
Key Responsibilities
- Implement and configure our Housing Software to meet customer needs
- Provide expert advice to customers on our Housing Software and its applications
- Deliver exceptional customer service, including onsite and remote consultancy, services, and support
- Document customer configuration requirements and assist in updating and developing tailored training courses
- Contribute to product specification, testing, and recommendations for product enhancements
Requirements
- Extensive knowledge of the Housing Market
- Up-to-date knowledge of policies for Social Housing
- Excellent communication and interpersonal skills
- Experience working directly with customers and in a customer-facing role
- Ability to manage expectations and control change in an IT projects environment
- Ability to inform and persuade others
- Highly analytical and a problem solver
- Ability to work under pressure and achieve deadlines
Preferred Skills
- Experience conducting demonstrations in front of customers
- Experience working with process-based applications
- Experience with documentation
About Civica UK Ltd
We're a leading provider of software solutions for public services, with a passion for helping citizens and public sector organizations achieve their goals. We're committed to creating a diverse and inclusive workplace, where everyone can thrive.
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and supportive work environment
- The chance to work on exciting and challenging projects
How to Apply
If you're a motivated and experienced Housing Consultant looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications.
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