Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at Statewide Clinical Support Services (SCSS). The successful candidate will be responsible for providing exceptional customer service to our clients, responding to phone inquiries, and resolving issues in a timely and professional manner.
Responsibilities:
- Answering phone calls and responding to client inquiries
- Providing information and assistance to clients via phone and email
- Resolving customer complaints and concerns in a fair and timely manner
- Working collaboratively with other teams to achieve common goals
Requirements:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proven experience in providing customer service in a fast-paced environment
- Knowledge of customer service principles and practices
What We Offer:
- A competitive salary of $57,842 - $62,221 per annum, plus superannuation and salary sacrifice benefits
- Opportunities for career advancement and professional development
- A dynamic and supportive work environment
- A range of employee benefits and perks
Essential Requirements:
- CURRENT National Police Clearance (NPC)
- Working With Children Check (DHS)
- Immunisation screening as indicated in the role description
Diversity and Inclusion:
We value diversity and inclusion and are committed to creating a workplace culture that is welcoming and inclusive of all employees. Aboriginal and Torres Strait Islander applicants are encouraged to apply.
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