Customer Service Engineer
4 weeks ago
Job Title
Customer Service Engineer
Job Summary
We are seeking a highly skilled Customer Service Engineer to join our team in QLD, specializing in Patient Monitoring portfolio. As a key member of our customer-facing team, you will be responsible for maintaining and developing robust customer relationships, providing expert technical advice on maintenance, installation, and servicing of our medical equipment.
Key Responsibilities
- Provide exceptional service to customers through corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
- Actively participate in the sales process and provide expert technical support throughout the entire life cycle of our customer relationships.
- Manage and support technical escalations through to resolution, ensuring all stakeholders are updated on progress according to company process.
- Provide best-in-class service to customers with technical support, maintenance, and repairs on equipment.
- Determine the most cost-effective repair/solution to minimize customer downtime.
- Maintain a high level of knowledge through continual training and development, keeping up-to-date with new technologies relevant to your area of focus.
- Support Brisbane and North Queensland regions, with occasional travel to alternative locations.
Requirements
- Degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering.
- Experience in customer-facing service engineering background within the medical equipment industry.
- Experience in Hospital IT Infrastructure (Networking and Patient Monitoring) is an advantage.
- Strong IT skills and ability to work in a fast-paced environment.
- Restricted Electrical License and full AU drivers license are required.
What We Offer
- Competitive salary and company car.
- Learning and Development opportunities through Philips University.
- Philips Employee Shop for discounted products.
- Flexibility in a career with a positive and supportive atmosphere.
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