Customer Service Engineer

2 months ago

Brisbane, Queensland, Australia Philips International Full time
{"h3": "Customer Service Engineer - HPM QLD", "p": ["Philips International is a leading global healthcare company committed to improving the lives of millions of people worldwide. We strive to make the world healthier and more sustainable through innovation in medical equipment and technology.", "Your challenge", "As a customer-focused engineer, you will be responsible for maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.", "Responsibilities", "
  • Collaborate with the wider organization to provide exceptional service to our customers including corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
  • Participate in the sales process and provide expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
  • Manage and support technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
  • Provide best-in-class service to our customers with technical support, maintenance, and repairs on equipment.
  • Determine the most cost-effective repair/solution to minimize customer downtime.
  • Maintain a high level of knowledge through continual training and development and keeping up to date with new technologies relevant to your area of focus.
  • The role will normally be supporting Brisbane and North Queensland regions; however, Philips International may require you to work at alternative locations (including interstate locations).
  • Be able to work reasonable additional hours outside business hours as necessary to efficiently and effectively carry out the job role.
", "We are looking for", "To be successful in this role, you will ideally have", "
  • A degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering.
  • Experience in customer-facing service engineering within the medical equipment industry.
  • Experience in Hospital IT Infrastructure (Networking and Patient Monitoring) would be an advantage.
  • Strong IT skills, and the ability to work in a fast-paced environment.
  • A Restricted Electrical License and a full AU drivers license.
", "Our Offer", "We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:", "
  • A competitive salary.
  • Company car.
  • Learning and Development opportunities through our Philips University.
  • The Philips Employee Shop allows employees to buy Philips products at discounted prices.
  • Flexibility in a career with a positive and supportive atmosphere to develop your talents further.
", "Philips International is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.", "Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.", "About Us", "At Philips International, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.", "For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/Connected Care, Sleep & Respiratory Care and Personal Health.", "We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together."]

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