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Customer Service Engineer

1 month ago

Brisbane, Queensland, Australia Philips Full time

Job Title

Customer Service Engineer - Technical Support Specialist

Job Description

We are seeking a skilled Customer Service Engineer to join our team in QLD, specializing in Patient Monitoring portfolio. As a key member of our customer-facing team, you will be responsible for maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Key Responsibilities

  • Working collaboratively with the wider organisation to provide exceptional service to our customers.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships.
  • Managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
  • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment.
  • Determining the most cost-effective repair/solution to minimize customer downtime.
  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus.

Requirements

  • A degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering.
  • Experience in customer-facing service engineering background within the medical equipment industry.
  • Experience in Hospital IT Infrastructure (Networking and Patient Monitoring) would be an advantage.
  • Strong IT skills, and the ability to work in a fast-paced environment.
  • A Restricted Electrical License.
  • A full AU drivers license.

Our Offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

  • A competitive salary.
  • A company car.
  • Learning and Development opportunities through our Philips University.
  • The Philips Employee Shop allows employees to buy Philips products at discounted prices.
  • Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.