Customer Service Engineering Specialist
2 weeks ago
Job Title
Customer Service Engineering Specialist
Job Description
Philips is a leading global healthcare company striving to improve lives by 2030. We aim to make the world healthier and more sustainable through innovation in Imaging, Information and Monitoring systems. With nearly 40,000 employees in 100 countries, we are committed to helping create meaningful moments of care.
Your challenge
An exciting opportunity has arisen for a customer-focused engineer to work with our Patient Monitoring portfolio. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment.
Responsibilities
- Work collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
- Participate in the sales process and provide expert technical support throughout the entire life cycle of our customer relationships.
- Manage and support technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to company process.
- Provide best-in-class service to our customers with technical support, maintenance, and repairs on equipment.
- Determine the most cost-effective repair/solution to minimize customer downtime.
- Maintain a high level of knowledge through continual training and development and keep up to date of new technologies relevant to your area of focus.
- The role will support Brisbane and North Queensland regions, however, Philips may require you to work at alternative locations.
- Be able to work reasonable additional hours outside business hours as necessary.
Requirements
To be successful in this role, you will ideally have:
- A degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering.
- Experience in customer-facing service engineering background within the medical equipment industry.
- Experience in Hospital IT Infrastructure (Networking and Patient Monitoring) would be an advantage.
- Strong IT skills, and the ability to work in a fast-paced environment.
- You will ideally hold a Restricted Electrical License.
- You will also need to hold a full AU drivers license.
Our Offer
We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:
- A competitive salary.
- Company car.
- Learning and Development opportunities through our Philips University.
- The Philips Employee Shop allows employees to buy Philips products at discounted prices.
- Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
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