Business Development Director
4 weeks ago
At Probe CX, we're driven by a passion for innovation and a commitment to delivering exceptional customer experiences. Our team is dedicated to empowering businesses to amplify their customer experience through digital innovation.
Job Title: Business Development DirectorWe're seeking a seasoned Business Development Director to join our team and lead our growth strategy in the ANZ region. As a key member of our leadership team, you'll be responsible for securing new business, expanding our service offerings, and driving CX innovation.
Key Responsibilities:- Acquire new customers, drive revenue, and close deals within key segments and verticals.
- Offer consultative solution-selling to address complex client issues in the customer care domain.
- Manage the sales process, guide internal teams, and ensure collaboration to develop innovative solutions that meet sales targets.
- Maintain disciplined CRM management throughout all sales opportunities.
- Build strong relationships with decision-makers to secure new business and maximize Probe Group's value.
- Understand and articulate Probe CX services and differentiation.
- Identify and address client needs, acting as a trusted advisor with deep insight into their business challenges.
- Demonstrable experience in sales performance in the APAC region.
- A self-starter with a proven track record of initiating, developing, and growing C-level and senior relationships within target client organisations.
- A mature approach to consultative solution-selling.
- Proven ability to influence purchase and buying decisions.
- Understanding of BPO requirements in specific market segments, including FGT, Retail, Travel, BFSI, and Government.
- Excellent communication, relationship-building, and interpersonal skills.
- A positive attitude, with an unyielding passion for success.
- Extensive social and business networks.
- Ability to multitask, self-manage, and provide an exceptional customer experience.
We're a company that values diversity, equality, and inclusivity. We believe that the strength of our company lies with the diversity and talent of our people. We're committed to fostering an inclusive culture that celebrates individuality and promotes opportunities for growth and development.
At Probe CX, we're not just shaping the future of customer experience – we're leading it. Join us on this exciting journey and be part of a team that's redefining what's possible in CX transformation.
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