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Desktop Support Specialist

2 months ago

Brisbane, Queensland, Australia Axiom Technologies Full time

About Axiom Technologies

Axiom Technologies is a leading provider of managed IT solutions to medium to large-scale enterprises globally. Our company is committed to delivering exceptional service and support to our clients.

Job Summary

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team. The successful candidate will be responsible for providing timely and accurate support to end-users within our organization's desktop computing environment.

Key Responsibilities

  • Provide Level 2/3 desktop support to end-users, including troubleshooting and resolving technical issues.
  • Administer Windows 10 or 11, including Intune, cloud, and thick build machines.
  • Stay up-to-date with Windows App and Update release information.
  • Provide support for web applications, including Edge and Chrome.
  • Collaborate with application owners to resolve cloud application issues.
  • Support 3rd party applications, including Microsoft, Java, and Adobe.
  • Resolve MS Teams issues, including video, audio, and performance.
  • Familiar with AppV applications, MS Store Apps, and packaged applications.
  • Troubleshoot general performance issues and laptop hardware problems.
  • Manage office licenses and troubleshoot office issues.
  • Stay current with MS Office and security updates.
  • Support office issues for native laptop or cloud applications.
  • Collaborate with MS Outlook app owners to resolve Outlook issues.
  • Knowledge of Active Directory and Group Policies, including PowerShell scripting.
  • Ability to coordinate with technical groups and resolve issues remotely.
  • Fix and troubleshoot application issues deployed on end-user systems.
  • Good client management and communication skills.
  • Troubleshoot network-related issues affecting applications.
  • Knowledge of browser support and management of Chrome and Edge via GPO.
  • Troubleshoot Adobe, MS Office, Oracle, Edge, and Chrome apps.
  • Perform compatibility testing of web-based applications with Chrome and Edge.
  • Good understanding of ITIL concepts and ticketing tools.
  • Accurately document all work performed through the ticketing system.

Personal Attributes

  • Excellent end-user computing skills.
  • Good knowledge of infrastructure support.
  • Strong analytical and problem-solving capabilities.
  • Well-organized and detail-oriented.
  • Strong customer service ethic and great communication skills.
  • Passionate about delivering quality.
  • Ability to work independently and in a collaborative team-oriented environment.
  • A self-starter with a willingness to think outside the box.
  • Fondness for simple, elegant, and effective solutions.
  • Ability to maintain confidential information.

Technical Requirements

  • Windows OS (e.g. XP, Vista, Windows 7, 10).
  • Microsoft Office applications.
  • PC/Laptop hardware.
  • PC/Laptop peripherals, including printers.
  • Mobile devices.

Desirable Qualifications

  • Active Directory.
  • Exchange.
  • Apple OS.
  • SCCM.

IT Qualifications

We require at least two of the following IT qualifications:

  • PC/Laptop OEM Maintenance Certification.
  • CompTIA A+ Certification.
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area.
  • Microsoft Office Specialist (MOS) Certification.

Experience

At least two years of relevant experience in a similar role.