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Desktop Support Specialist

2 months ago

Brisbane, Queensland, Australia Milestone IT (Milestone Information Technology) Full time
Desktop Support Engineer Level 1/2

Milestone IT (Milestone Information Technology) is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support for desktops, laptops, software applications, and peripherals.

Key Responsibilities:

  • Provide first and second-level technical support for desktops, laptops, software applications, and peripherals.
  • Diagnose and troubleshoot hardware and software issues promptly and effectively.
  • Install, configure, and maintain operating systems and applications.
  • Set up and manage user accounts, permissions, and profiles.
  • Ensure timely resolution of all technical support tickets.
  • Collaborate with cross-functional teams to resolve complex technical problems.
  • Conduct hardware and software inventory management.
  • Document support activities, solutions, and knowledge base articles.
  • Offer exceptional customer service and support to end-users.

Required Skills and Qualifications:

  • Proven experience as a Desktop Support Engineer (Level 1/2) or in a similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.
  • Proficiency in troubleshooting hardware and software issues.
  • Hands-on experience with Active Directory, Exchange, and Office 365.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.