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Desktop Support Specialist

2 months ago


Brisbane, Queensland, Australia Axiom Technologies Full time
Job Description

Axiom Technologies is a leading provider of Managed IT solutions to medium to large scale enterprises globally. We are seeking a skilled Desktop Support Specialist to join our team.

Key Responsibilities
  • Provide timely and accurate onsite/on-call assistance to end users within the organisation's desktop computing environment.
  • Coordinate and troubleshoot desktop support activities, from simple to complex plans.
  • Collaborate with technical groups to resolve issues remotely for users.
  • Troubleshoot and resolve application issues deployed on end user systems.
  • Document all work performed through the ticketing system.
Requirements
  • 2+ years of experience in Level 2/3 desktop support.
  • Windows 10 or 11 admin troubleshooting experience of Intune, cloud and thick build machines.
  • Knowledge of Active Directory and Group Policies.
  • PowerShell scripting knowledge is a must.
  • Good client management and communication skills.
  • Ability to work with and maintain confidential information.
Preferred Qualifications
  • PC/Laptop OEM Maintenance Certification.
  • CompTIA A+ Certification.
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area.
  • Microsoft Office Specialist (MOS) Certification.
What We Offer

Axiom Technologies offers a dynamic and challenging work environment with opportunities for growth and development.