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Desktop Support Specialist

2 months ago

Brisbane, Queensland, Australia Axiom Technologies Full time
About the Role

Axiom Technologies, a leading provider of Managed IT solutions, is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing timely and accurate support to end-users within our desktop computing environment.

Key Responsibilities
  • Provide on-site and on-call assistance to end-users with desktop computing issues
  • Troubleshoot and resolve technical issues related to Windows 10 or 11, Intune, cloud, and thick build machines
  • Support web applications, cloud applications, and 3rd-party applications such as Microsoft, Java, and Adobe
  • Collaborate with application owners to resolve issues and improve service delivery
  • Document all work performed through our ticketing system
Requirements
  • 5-7 years of experience in Level 3 desktop support
  • Windows 10 or 11 Admin troubleshooting experience
  • Knowledge of Active Directory, Group Policies, and PowerShell scripting
  • Ability to work independently and collaboratively as part of a team
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills
Preferred Qualifications
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification
What We Offer

Axiom Technologies offers a dynamic and supportive work environment, competitive salary, and opportunities for professional growth and development.