Desktop Support Specialist
7 days ago
About the Role:
Milestone IT is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support for desktops, laptops, software applications, and peripherals.
Key Responsibilities:
- Provide first and second-level technical support for desktops, laptops, software applications, and peripherals.
- Diagnose and troubleshoot hardware and software issues promptly and effectively.
- Install, configure, and maintain operating systems and applications.
- Set up and manage user accounts, permissions, and profiles.
- Ensure timely resolution of all technical support tickets.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Conduct hardware and software inventory management.
- Document support activities, solutions, and knowledge base articles.
- Offer exceptional customer service and support to end-users.
Requirements:
- Proven experience as a Desktop Support Engineer or in a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.
- Proficiency in troubleshooting hardware and software issues.
- Hands-on experience with Active Directory, Exchange, and Office 365.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications such as Comp TIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
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