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Strategic Business Operations Manager

2 weeks ago

Newcastle, New South Wales, Australia beBeeOversight Full time $90,000 - $120,000

Role Overview

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We are seeking a highly skilled and experienced professional to join our team as a Business Support Team Leader.

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The successful candidate will be responsible for managing Contact Centre administration and maintaining effective first line AML/CTF monitoring of business accounts. They will also oversee processes to ensure compliance with regulatory requirements.

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As the Business Support Team Leader, you will be a trusted advisor for the business, developing and maintaining robust systems and approaches to monitor new business accounts opened and ongoing AML/CTF compliance obligations and controls around business accounts.

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Key Responsibilities:

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  • Contribute to and implement the Sales, Marketing & Distribution strategic plan and business plan in line with the organisation's strategy\
  • Develop and implement commercially orientated Contact Centre and Retail Sales practices to ensure continuous improvement and competitive advantage\
  • Liaise with relevant stakeholders and contribute to the delivery of projects within Sales, Marketing & Distribution\
  • Identify and act on operational improvements across the business\
  • Support the Sales, Marketing & Distribution Division with the implementation of OCDD & ECDD and management of timelines\
  • Stay up-to-date with changes to legislation, rules, guidance, and regulatory developments with respect to AML/CTF business entities\
  • Build team and individual capabilities so that the teams have the right capability for future growth\
  • Understand the needs of internal and external customers and take action to optimise the customer experience
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What You Can Expect:

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  • Awards-winning financial services organisation\
  • Genuine focus on your career development with access to internal and external training\
  • More than just pay, our health and wellbeing program is centred around work-life balance and flexibility\
  • Opportunity to make a difference in our community\
  • Work in an environment where people are at the heart of everything we do