Dynamic CX Leadership Role

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $105,000 - $140,000
Job Opportunity

We are seeking a seasoned Customer Experience Team Leader to drive service delivery, lead a dynamic team, and foster a customer-centric culture.

This is an exciting opportunity to join our organization as we continue to grow and evolve in the industry.

The ideal candidate will possess excellent leadership and communication skills, with a strong background in customer service and team management.

About the Role

The successful candidate will be responsible for leading and developing a high-performing CX team, handling enquiries across phone, email, and CRM platforms.

They will also resolve escalated customer issues with empathy and efficiency, drive a culture of service excellence, and monitor key performance indicators to inform strategic decisions.

In addition, they will support cross-functional collaboration across departments and regions, manage training programs, and ensure consistency and quality in all aspects of customer service.

Requirements
  • 4+ years of experience leading customer service teams
  • Background in B2B/B2C environments, ideally in product, manufacturing or wholesale
  • Excellent communication, time management, and problem-solving skills
  • Confidence working in a fast-paced, hands-on environment
  • Familiarity with CRMs (HubSpot), NetSuite, and customer experience metrics like NPS
  • Experience managing remote or hybrid teams is a plus
Benefits
  • Hybrid work options
  • Staff discounts on top-tier gear
  • Free onsite parking
  • Make Space for Adventure Leave
  • Employee Assistance Program
  • Inclusive, fun, and passionate team culture

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