Senior CX Strategist

3 days ago

Sydney, New South Wales, Australia beBeeBusiness Full time $120,000 - $150,000

Job Opportunity

Merkle specializes in delivering personalized customer experiences across platforms and devices.

  • We are seeking a skilled Business Analyst with a strong CX focus to join our digital transformation project.
  • The ideal candidate will have a deep understanding of complex booking flows and secure systems.

This role requires excellent analytical and problem-solving skills, as well as the ability to communicate effectively with cross-functional teams.

As a Business Analyst, you will work closely with stakeholders to identify business needs and develop solutions to drive growth and improvement.

Key Responsibilities:

  • Collaborate with product owners and developers to gather requirements and define project scope
  • Develop and maintain business cases and cost-benefit analyses
  • Identify and mitigate risks associated with project implementation
  • Provide training and support to users on new systems and processes

This is an exciting opportunity to contribute to the delivery of innovative solutions.

About This Role

This role requires a combination of technical and business skills. The successful candidate will have a strong understanding of Agile methodologies and be able to apply this knowledge to drive business outcomes.

What We Offer

We offer a dynamic work environment and opportunities for professional growth and development.

Contact Us

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