Strategic CX and VOC Director

2 days ago

Sydney, New South Wales, Australia beBeeStrategic Full time $130,000 - $150,000
Job Title: Strategic CX and VOC Director

This is a senior role within a leading market research agency, requiring expertise in customer experience (CX) and voice of the customer (VOC).

The successful candidate will lead on delivering high-impact research projects to top-tier clients, utilising cutting-edge methodologies and tools.

They will be responsible for driving business growth through effective stakeholder management, strategic thinking, and collaboration with cross-functional teams.

A key focus area will be harnessing the power of data analytics to inform business decisions and drive organisational success.

With a proven track record in insights and a passion for storytelling, the ideal candidate will have excellent communication and interpersonal skills.

They will also possess strong leadership abilities, with experience in mentoring and developing junior team members.

Key responsibilities include:

  • Leading research projects from inception to delivery
  • Developing and executing go-to-market strategies
  • Collaborating with internal stakeholders to drive business growth
  • Managing and maintaining client relationships
  • Identifying and capitalising on new business opportunities
Requirements

To succeed in this role, you will need:

  • Proven expertise in CX and VOC
  • Experience working with top-tier clients
  • Strong leadership and communication skills
  • Ability to develop and execute business strategies
  • Excellent analytical and problem-solving skills
Benefits

We offer a range of benefits, including:

  • Competitive salary and bonus structure
  • Opportunities for career development and growth
  • Flexible working arrangements
  • Access to industry-leading training and development programs
How to Apply

If you are a motivated and experienced professional looking to take your career to the next level, please submit your application today.

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