Sales Operations Manager, Zoom CX

The Sales Operations Manager supports our Global Customer Experience (CX) Sales organization across APJ and plays a critical role in strategy execution and business operations. This person will execute against defined strategic programs, measure their effectiveness, and iterate based on insights. They will work cross-functionally with stakeholders across the entire Go-to-Market ecosystem—including Sales, Marketing, Partners, and CX sales—to drive alignment and accelerate growth. The role demands a unique mix of project management excellence, business analytics rigor, and excellent stakeholder communication.

This person must be highly organized, capable of managing and reporting on multiple fast-moving programs simultaneously. They must also bring a SaaS background and a proactive, self-starting mindset. A background in CX is a strong plus. The ideal candidate is comfortable using data to inform decisions and thrives in a fast-paced, high-impact environment. This role can be based in Sydney, Melbourne or Singapore

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

• Have excellent experience in sales operations, business operations, management consulting, or data management
• Have significant management experience with a proven ability to drive cross-functional initiatives to completion
• Have a solid SaaS background with experience collaborating across the go-to-market landscape (Sales, Marketing, Partners, and CX)
• Have a demonstrated ability to execute and measure strategic programs with pace and precision
• Be highly organized and able to manage multiple workstreams while effectively communicating progress and outcomes
• Have a solid business acumen and a data-driven approach to problem-solving
• Have excellent communication skills and a self-starter attitude who takes initiative and drives outcomes
• Have excellent reporting, analytical, troubleshooting, problem-solving, and project management skills

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.