Customer Relationship Liaison

6 days ago


Melbourne, Victoria, Australia Simonds Homes Full time

Simonds Homes is a leading national builder in Australia, providing quality homes to customers across the country.

We are seeking a Candidate Overview

Salary: $60,000 - $80,000 per annum

The ideal candidate will have proven administration experience, preferably within the residential building industry or similar. In addition, experience in delivering outstanding customer service to a diverse range of both internal and external customers is essential.

Key Responsibilities:

  • Communicate with clients on a weekly basis to provide regular updates
  • Manage all pre-site administration for a portfolio of clients
  • Coordinate and book meetings with clients
  • Ensure that all client files are updated with appropriate notes/information
  • Liaise with banks/mortgage lenders regarding client finance approvals
  • Maintain a current working knowledge of Simonds Homes product and relevant promotions
  • Communicate and liaise with other departments around file progress as required

Required Skills and Qualifications:

  • Proven administration experience, preferably within the residential building industry or similar
  • Experience in delivering outstanding customer service to a diverse range of both internal and external customers
  • Adaptable communication style which enables quick rapport building
  • Ability to work collaboratively within a tight-knit team
  • Capacity to multi-task and have a flexible approach to work
  • High attention to detail and ability to meet deadlines

Benefits:

  • Generous discount on award-winning homes
  • Access to free employee well-being program
  • Opportunities for professional and personal growth through Learning and Development programs
  • Recognition and rewards for outstanding performance

Location: Pakenham office, with flexible work arrangements and 2-days minimum in the office



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