Customer Relationship Liaison
6 days ago
Simonds Homes is a leading national builder in Australia, providing quality homes to customers across the country.
We are seeking a Candidate Overview
Salary: $60,000 - $80,000 per annum
The ideal candidate will have proven administration experience, preferably within the residential building industry or similar. In addition, experience in delivering outstanding customer service to a diverse range of both internal and external customers is essential.
Key Responsibilities:
- Communicate with clients on a weekly basis to provide regular updates
- Manage all pre-site administration for a portfolio of clients
- Coordinate and book meetings with clients
- Ensure that all client files are updated with appropriate notes/information
- Liaise with banks/mortgage lenders regarding client finance approvals
- Maintain a current working knowledge of Simonds Homes product and relevant promotions
- Communicate and liaise with other departments around file progress as required
Required Skills and Qualifications:
- Proven administration experience, preferably within the residential building industry or similar
- Experience in delivering outstanding customer service to a diverse range of both internal and external customers
- Adaptable communication style which enables quick rapport building
- Ability to work collaboratively within a tight-knit team
- Capacity to multi-task and have a flexible approach to work
- High attention to detail and ability to meet deadlines
Benefits:
- Generous discount on award-winning homes
- Access to free employee well-being program
- Opportunities for professional and personal growth through Learning and Development programs
- Recognition and rewards for outstanding performance
Location: Pakenham office, with flexible work arrangements and 2-days minimum in the office
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