Client Service Coordinator

1 month ago

Melbourne, Victoria, Australia Gallagher Full time

Company Overview

Gallagher Bassett is a leading provider of insurance claims management services. Our team is dedicated to delivering exceptional client support and career growth opportunities.

Compensation Package

The salary for this Client Associate role is estimated at AU$60,000 - AU$80,000 per annum, depending on experience. In addition to a competitive salary, we offer flexible work arrangements, including hybrid working options. We also provide comprehensive benefits, discounts, and wellbeing programs tailored to support your overall health and financial wellbeing.

Job Description

As a Client Associate, you will play a crucial role in managing day-to-day client relationships, ensuring high-quality service, retention, and performance improvement. Your key responsibilities will include attending client meetings, handling inquiries and requests, and maintaining accurate Salesforce data. You will also collaborate with internal departments to meet client demands and document notes and actions.

About the Role

This entry-level position is designed to help you develop your client relation skills through comprehensive coaching, mentoring, and guidance from the Client Services Manager. You will be responsible for managing small to medium client accounts, focusing on retaining and growing existing business. How you'll make an impact:
  • Client Relationship Management: Manage day-to-day client relationships to ensure high-quality service, maximize retention, and improve performance.
  • Client Meetings: Attend client meetings and quarterly reviews to build networks, enhance skills, and gain a deeper understanding of the client services function.
  • Inquiry Handling: Handle and triage client inquiries and ad hoc requests via email and phone, updating Salesforce as necessary.
  • Internal Collaboration: Work closely with internal departments to meet client demands, coordinate client meetings, and document notes and actions.
  • Data Management: Maintain accurate Salesforce data, manage client renewals, and document complaints and incidents per company guidelines.

About You

What we're looking for:
  • Effective Communicator: Strong communication skills with a passion for client engagement and exceptional service delivery.
  • Desirable Experience: Workers compensation claims management experience and knowledge of Salesforce system are highly desirable.

What We Can Offer You

Attractive Remuneration: Competitive salary packages with flexible work arrangements, including Work from Home options. Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs. Supportive Environment: Our team at GB is renowned for its dedicated and approachable people, fostering a friendly, flexible, and inclusive working environment built around great team support and rewarding opportunities. Career Growth: As our company grows, so do the opportunities for our people, with exciting career advancement prospects. Ongoing Education: Opportunities for continuous education and development through both external and internal programs delivered by our claims training experts. Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members. Wellbeing Focus: A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs. Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.

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