Client Service Ambassador
3 weeks ago
About Kieser Australia
We are a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of professionals are dedicated to providing the highest standard of care using science and evidence-based methods.
Role Overview
A Client Service Ambassador is responsible for delivering exceptional customer experiences. Key responsibilities include:
- Coordinating client appointments and managing our electronic clinic diary
- Processing client payments (EFT, HiCaps, MediPass)
- Promoting our products and services
- Conducting membership consults
- Providing administrative support to our leadership and clinical teams
- Answering questions and resolving problems for clients and team members
- Consistently deliver high-quality service in accordance with our standards
Skills and Qualifications
To be successful in this role, you will need:
- Valid working rights in Australia
- First Aid & CPR Certification
- National Police Check
Desirable: 1 year of relevant work experience
Benefits
We offer:
- Complimentary access to our strength and conditioning facility + concessional fees for family members
- Comprehensive induction and ongoing professional development
- Career pathways within Kieser
- Wellbeing Program
- 1 day of Recharge Leave and a half day of Birthday Leave
- An unbeatable team culture, fun working environment and social events
- Leadership Program for aspiring leaders
- 12 weeks paid parental leave for primary carers
Estimated Salary: $65,000 - $80,000 per annum
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