Client Service Ambassador

3 weeks ago


Melbourne, Victoria, Australia Kieser Australia Full time

About Kieser Australia

We are a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of professionals are dedicated to providing the highest standard of care using science and evidence-based methods.

Role Overview

A Client Service Ambassador is responsible for delivering exceptional customer experiences. Key responsibilities include:

  • Coordinating client appointments and managing our electronic clinic diary
  • Processing client payments (EFT, HiCaps, MediPass)
  • Promoting our products and services
  • Conducting membership consults
  • Providing administrative support to our leadership and clinical teams
  • Answering questions and resolving problems for clients and team members
  • Consistently deliver high-quality service in accordance with our standards

Skills and Qualifications

To be successful in this role, you will need:

  • Valid working rights in Australia
  • First Aid & CPR Certification
  • National Police Check

Desirable: 1 year of relevant work experience

Benefits

We offer:

  • Complimentary access to our strength and conditioning facility + concessional fees for family members
  • Comprehensive induction and ongoing professional development
  • Career pathways within Kieser
  • Wellbeing Program
  • 1 day of Recharge Leave and a half day of Birthday Leave
  • An unbeatable team culture, fun working environment and social events
  • Leadership Program for aspiring leaders
  • 12 weeks paid parental leave for primary carers

Estimated Salary: $65,000 - $80,000 per annum


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