APS Support Officer | Contributing to a Secure Passport Service
3 weeks ago
About the Role:
Contribute to a secure and efficient passport service by performing key back-office tasks. Ensure timely and accurate entry of physical applications into systems and manage additional administrative duties for proper storage and disposal.
Key Responsibilities:
- Scan Documents: Handle passport photos, application forms, and supporting documents, ensuring all materials are scanned accurately and efficiently.
- Application Management: Separate and organize applications, especially those that are non-scannable, to ensure smooth processing.
- Record Destruction: Follow protocols for the secure destruction of records no longer needed, maintaining compliance with data handling regulations.
- Error Correction: Manage applications that have been incorrectly marked, ensuring quality control and accuracy.
- Exception Handling: Conduct manual exception tasks, such as rescanning applications for quality improvement, and manage mail sorting, filing, and other ad hoc tasks as required.
- Administrative Duties: Perform basic administrative tasks, including network production duties, to support the team's operations.
Key Requirements:
- Agility & Flexibility: Adapt swiftly to changing circumstances, seizing new opportunities through informed risk assessment.
- Discretion: Maintain a high level of confidentiality and exercise discretion with sensitive information.
- Personal Accountability: Assume responsibility for actions and consequences, setting a standard of reliability and professionalism.
- Resilience: Overcome setbacks, difficulties, and challenges with a proactive attitude.
- Responsiveness: React positively and promptly to new circumstances, ensuring a responsive and adaptable approach to unexpected challenges.
- IT Literacy: Proficiency in Microsoft applications, including Word, Excel, and Outlook, to streamline and enhance workflow efficiency.
- Records Management: Securely manage and maintain records, ensuring compliance with data storage and handling protocols.
- Attention to Detail: Apply accuracy and thoroughness to all tasks, ensuring error-free results and reliable outcomes.
Training and Support:
Training will be provided to support new staff in the role. Occasional travel may be required to fulfill duties at different locations.
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