Passport Services Assistant

2 weeks ago


Adelaide, South Australia Hudson Full time

Opportunity for Career Growth in Passport Services

Hudson Australia is seeking an experienced APS 2 Production Support Officer to join their team in Adelaide. This role offers a unique chance for career progression and professional development.

About the Role:

  • This position involves performing key back-office tasks to ensure timely and accurate entry of physical applications into systems.
  • You will handle additional administrative duties, including storage and disposal of sensitive materials.

Key Responsibilities:

  • Document Management: Scan passport photos, application forms, and supporting documents with accuracy and efficiency.
  • Application Separation: Separate and organize applications, particularly those that are non-scannable, to maintain smooth processing.
  • Error Correction: Manage applications with errors, ensuring quality control and accuracy.
  • Exception Handling: Conduct manual exception tasks, such as rescanning applications for quality improvement, and manage mail sorting and filing.
  • Administrative Support: Perform basic administrative tasks to support the team's operations.

Requirements:

  • Agility & Flexibility: Adapt quickly to changing circumstances and seize new opportunities through informed risk assessment.
  • Discretion: Maintain confidentiality and exercise discretion when handling sensitive information.
  • Personal Accountability: Assume responsibility for actions and consequences, setting a standard of reliability and professionalism.
  • Resilience: Overcome setbacks, difficulties, and challenges with a proactive attitude.
  • Responsiveness: React positively and promptly to new circumstances, ensuring a responsive approach.
  • IT Literacy: Proficiency in Microsoft applications, including Word, Excel, and Outlook, to streamline workflow efficiency.
  • Records Management: Securely manage and maintain records, ensuring compliance with data storage protocols.
  • Attention to Detail: Apply accuracy and thoroughness to all tasks, ensuring error-free results.

Additional Information:

  • Training will be provided to support new staff in the role.
  • Occasional travel may be required to fulfill duties at different locations.

Compensation:

The hourly rate for this position is $39.40 + Super (inclusive of casual loading), with regular business hours and reliable weekly pay.

Working Arrangements:

This role offers flexible working arrangements after training and potential extensions or conversions.



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