APS 2 Production Support Specialist

3 weeks ago

Adelaide, South Australia Hudson Full time

About the Role:

We are seeking a Production Support Officer to contribute to a secure, efficient passport service. Key responsibilities include timely, accurate entry of physical applications into systems and handling additional administrative duties.

Key Responsibilities:

  • Scan Documents: Handle passport photos, application forms, and supporting documents, ensuring all materials are scanned accurately and efficiently.
  • Application Management: Separate and organize applications, especially those that are non-scannable, to ensure smooth processing.
  • Record Destruction: Follow protocols for the secure destruction of records no longer needed, maintaining compliance with data handling regulations.
  • Error Correction: Manage applications that have been incorrectly marked, ensuring quality control and accuracy.
  • Exception Handling: Conduct manual exception tasks, such as rescanning applications for quality improvement, and manage mail sorting, filing, and other ad hoc tasks as required.
  • Administrative Duties: Perform basic administrative tasks, including network production duties, to support the team's operations.

Requirements:

  • Agility & Flexibility: Adapt swiftly to changing circumstances, seizing new opportunities through informed risk assessment.
  • Discretion: Maintain a high level of confidentiality and exercise discretion with sensitive information.
  • Personal Accountability: Assume responsibility for actions and consequences, setting a standard of reliability and professionalism.
  • Resilience: Overcome setbacks, difficulties, and challenges with a proactive attitude.
  • Responsiveness: React positively and promptly to new circumstances, ensuring a responsive and adaptable approach to unexpected challenges.
  • IT Literacy: Proficiency in Microsoft applications, including Word, Excel, and Outlook, to streamline and enhance workflow efficiency.
  • Records Management: Securely manage and maintain records, ensuring compliance with data storage and handling protocols.
  • Attention to Detail: Apply accuracy and thoroughness to all tasks, ensuring error-free results and reliable outcomes.

Additional Information:

Training will be provided to support new staff in the role. Occasional travel may be required to fulfill duties at different locations.

We are committed to providing a supportive and inclusive work environment.

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