Front Office Expert

4 weeks ago


Melbourne, Victoria, Australia Grupo Mantra Full time

Located in the vibrant West End University precinct, BreakFree Adelaide is within walking distance to the city's hot spots, including the Convention Centre, Festival Theatre, Rundle Mall, the Adelaide Oval, and more. With its superior friendly service and a variety of refurbished room types featuring all the comforts of home, you'll love the feeling of being around perpetually happy guests.

About the Role

  • Deliver exceptional service excellence, from check-in to check-out and everywhere in between
  • Manage the reception desk and process night audit and nightly reports
  • Work the unique night shifts at our hotel from 11pm to 7am
  • Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
  • Provide guests and visitors with local information from your vast array of knowledge regarding neighbourhood attractions and amenities

What We're Looking For

  • The ability to work under pressure, multitask, and think on your feet to quickly resolve issues
  • Strong communication skills and pride in personal presentation
  • A passionate person who is able to make both their colleagues and guests smile
  • Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
  • Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

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