Chief Information Technology Officer

5 days ago

Brisbane, Queensland, Australia Icon Group Full time

About the Role

Icon Group is Australia's largest and fastest-growing integrated cancer care provider, with an emerging presence in New Zealand, England, Singapore, and China. We are seeking a highly skilled Chief Information Technology Officer to lead our IT Service Desk team based in South Brisbane.

This permanent full-time role is critical to oversee and ensure the delivery of technology support services and operations so that end users can focus on providing exceptional care to the community. As a leader, you will be responsible for ensuring the team efficiently executes its operational deliverables, activities, and tasks.

A key aspect of this role is identifying, leading, and driving continual improvement of all facets of the IT Service Desk service and operations. This is a leadership position in an organisation with more than 3500 employees and numerous standard and bespoke software solutions, requiring an individual who can hit the ground running, provide effective team management, and rapidly build relationships across the organisation.

The Ideal Candidate

  • Must have leadership experience in an IT Support environment with a proven ability to keep a team engaged and motivated, ideally in the health industry.
  • Should have experience working in an ITIL-driven environment and working knowledge of ITIL processes and practices (particularly Incident and Service Request Management).
  • Must have relevant qualifications in IT or a related field.
  • Should have working knowledge of common IT hardware, software, and applications used within a corporate environment.
  • Must demonstrate passion and dedication for service with an ability to build and maintain relationships at all levels within an organisation.
  • Exceptional interpersonal skills with a proactive and curious mindset are essential.

Benefits

At Icon Group, we offer a competitive salary package, including:

  • $120,000 - $150,000 per annum, depending on experience.
  • Access to novated lease options via our partner RemServ.
  • Lucrative company-wide Rewards Portal.
  • Employee Assistance Program.
  • Development Pathways.
  • Online Courses.
  • Paid parental leave and additional annual leave options.

About Us

We are a values-driven organisation that empowers people to thrive in their careers through personal and professional growth and development. Our culture is built around inclusivity, open communication, and celebrating achievements and milestones. If you are passionate about delivering exceptional service and are looking for a challenging leadership role, please apply now with your cover letter and resume attached.

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