Customer Experience Specialist

3 weeks ago


Sunshine, Australia Youi Full time
About Youi

Youi is an innovative insurance provider that prioritizes exceptional customer experiences. We're on a mission to revolutionize the industry by delivering personalized policies and outstanding service.

Salary and Benefits

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus 22 days annual leave, volunteer leave, and annual salary reviews.

Job Description

As a Sales Advisor at Youi, you'll play a vital role in our dynamic team, working closely with customers to understand their needs and tailor policies to meet their individual requirements. Your responsibilities will include selling the advantages of our innovative products and services, delivering exceptional customer service, and working towards sales and performance targets.

You'll be part of a collaborative environment where we celebrate unique personalities, value authenticity, and believe in rewarding work. Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role.

Required Skills and Qualifications
  • A passion for delivering exceptional customer experiences
  • Outstanding communication prowess
  • Drive and determination to excel
  • Adaptability and a thirst for learning
  • Confidence and a relentlessly positive attitude
What We Offer
  • Career progression opportunities – we believe in promoting from within
  • Onsite amenities including Barber, Brow Bar, Massage, Games Room, and use of the Youi Bicycle Fleet
  • Fitness and wellness classes such as Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness sessions
  • Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions
  • Onsite Car Detailing Service
  • Discounted Insurance Products
  • Great Work-Life Balance with set start and finish times
  • Casual Dress code
  • End of Trip Facilities


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