Customer Experience Representative
3 weeks ago
As a Customer Experience Representative at Youi, you'll play a vital role in delivering exceptional service to our customers. With a competitive salary of $55,000 per annum and a dynamic work environment, this is an excellent opportunity for those seeking a challenging and rewarding career in sales.
About the RoleWe're seeking a skilled and motivated individual to join our team as a Customer Experience Representative. In this role, you'll be responsible for selling the benefits of our products and services to customers, providing tailored solutions to meet their individual needs, and delivering an exceptional level of customer service.
You'll work in a fast-paced environment where no two days are the same, requiring adaptability, problem-solving skills, and the ability to think on your feet. If you're a driven and enthusiastic individual with a passion for delivering extraordinary customer experiences, we encourage you to apply.
Responsibilities- Sell the benefits of our products and services to customers
- Listen to customer needs and identify opportunities to provide tailored policies
- Provide exceptional customer service
- Meet and exceed sales and performance targets
We offer a comprehensive range of benefits, including:
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities – we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar, and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress code
- End of Trip Facilities
We're looking for individuals who possess:
- A passion for delivering extraordinary customer experiences
- Exceptional communication skills
- Determination to excel and surpass goals
- Adaptability and willingness to learn
- Confidence and a positive attitude
At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. One of the main differences we have over our competition is our exceptional customer service, which is a result of the kinds of people we employ.
We value great personalities – individuals who are not afraid to be themselves and who believe that hard work should be well rewarded. We have observed our entry-level advisors moving across various business departments, including Marketing, IT, Finance, and more.
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