Digital Experience Director

1 day ago


Devonport, Tasmania, Australia TasWater Full time
{"title": "Digital Experience Manager", "description": "Role Overview

TasWater is undergoing a comprehensive digital transformation program to enhance its operational efficiency, improve customer experiences, and stay at the forefront of the digital landscape.

This transformation journey involves integrating and developing advanced technologies such as artificial intelligence, machine learning, data analytics, and IoT into our operations.

We are expanding our team with a number of new and exciting roles, including this Digital Experience Manager position.

Key Responsibilities
  • Provide strategic direction and leadership to the Digital Experience team, aligning with TasWater's vision and strategy.
  • Oversee the management of IT infrastructure and operations, digital applications, and service centre to enhance operational efficiency.
  • Build and maintain strategic partnerships with vendors and internal stakeholders to drive value and innovation.
  • Management of capability and expertise to enhance the delivery of digital and technology operational services and solutions to stakeholders.
Requirements
  • Tertiary qualification in Information Technology Operations or a related field.
  • Demonstrated senior-level leadership experience in IT service/operations management in large, complex organisations.
  • Proven technical expertise in ICT operations and project management within regulated environments.
  • Exceptional problem-solving and decision-making skills, with a focus on business outcomes.
  • Strong interpersonal and communication skills to effectively lead teams and engage with stakeholders.
Why TasWater

TasWater is committed to embracing digital innovation to ensure a sustainable future for our precious resources.

We value diversity and welcome a range of perspectives and identities to enrich the way we work and what we do.

We take pride in being acknowledged as an employer of choice for women by WORK180.

What We Offer

This role attracts a salary of Circa $180,000 (inclusive of superannuation), negotiable dependent on experience.

We offer a range of benefits and policies, including 18 weeks paid parental leave for all parents regardless of tenure and with full superannuation contributions.

We're committed to building an inclusive workplace and workforce that truly represents the Tasmanian community that we serve.

", "lang_code": "en-US"}

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