Client Liaison Manager
3 weeks ago
At NielsenIQ, we are seeking a highly skilled Client Liaison Manager to join our team. As a key member of our operations team, you will be responsible for translating client needs into technical specifications, enabling efficient and effective data processing.
Key Responsibilities:- Act as the primary point of contact for client service and operations teams, managing work priorities and representing operations' interests and knowledge.
- Capture client requirements around database setup and adaptations, interpreting client needs and working with stakeholders to provide the best solution.
- Manage communication with clients and client services teams around the impact of changes to client deliverables.
- Communicate operational improvement initiatives in a clear and understandable manner to internal stakeholders and selected clients.
- Have accountability for the on-time and on-quality execution of client requests, either requested by the client directly or via the client services team.
- Perform initial analysis of client requests, raise tickets, and follow up on outstanding client tickets to ensure timely and quality execution.
- Execute a final validation on client deliverables to ensure client requirements have been executed as expected prior to delivery.
- Support the quality team in root cause analysis and communicate action plans to clients.
- Report quality metrics on behalf of clients, including databases delivered with errors.
- Develop and manage relationships across senior members of NielsenIQ and major manufacturing clients, including category expertise and data standards.
- Engage with the quality lead to apply process improvement learnings and ensure client quality issues are addressed.
- Support the implementation of action plans where client or client service involvement is required.
- 1-2 years' experience in an operational or client-facing role.
- Good technology skills, including MS Word, Excel, and PowerPoint.
- Strong communication skills, both verbal and written, and very good English.
- Ability to build relationships and work with people from different regions and cultures.
- Excellent administrative and organizational skills and an eye for detail.
- Good business acumen and a proactive approach to problem-solving.
- A good decision-maker who can drive/manage projects forward to meet client needs.
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer.
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