Client Liaison Manager
3 weeks ago
Job Title: Client Liaison Manager
Job Summary:
We are seeking a highly skilled Client Liaison Manager to join our team at NielsenIQ. As a key member of our operations team, you will be responsible for translating client needs into technical specifications, ensuring efficient and effective data processing. You will serve as the primary point of contact for client service and operations teams, managing work priorities and representing Operations' interests and knowledge in relation to clients and client services.
Key Responsibilities:
- Capture client requirements around database setup and adaptations, interpreting client needs and working with stakeholders to provide the best solution.
- Manage communication with clients and client services teams around the impact of changes to client deliverables.
- Communicate operational improvement initiatives in a clear and understandable manner to internal stakeholders and selected clients.
- Have accountability for the on-time and on-quality execution of client requests, either requested by the client directly or via the Client Services team.
- Perform initial analysis of client requests and raise tickets brought by clients or Client Services through the appropriate channel.
- Follow up on outstanding client tickets and ensure on-time and on-quality execution, as well as prompt escalation/communication if potential issues arise.
- Execute a final validation on client deliverables to ensure client requirements have been executed as expected prior to delivery.
- Support the quality team in root cause analysis and communicate action plans to clients.
- Report quality metrics on behalf of clients, including databases delivered with errors.
- Develop and manage relationships across senior members of NielsenIQ and major manufacturing clients.
- Category expertise; learn and understand clients' products and categories, propose and align their data standards.
- Engage with the quality lead to apply process improvement learnings within your way of working and ensure clients' quality issues are addressed.
- Support the implementation of action plans where client or client service involvement is required.
Qualifications:
- 1-2 years' experience in an operational or client-facing role.
- Good technology skills, including MS Word, Excel, and PowerPoint.
- Strong communication skills, both verbal and written, and very good English.
- Ability to build relationships and work with people from different regions and cultures.
- Excellent administrative and organizational skills and an eye for detail.
- Good business acumen and a proactive approach to problem-solving.
- A good decision-maker who can drive/manage projects forward to meet client needs.
About NielsenIQ:
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
Our Commitment to Diversity, Equity, and Inclusion:
NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:
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