Reservations Payment Specialist
19 hours ago
Are you looking for a role that offers a better work-life balance? Do you want to join a dynamic team that values exceptional customer service? Look no further than our Reservations Payment Specialist position
About the RoleWe are seeking a detail-oriented and customer-focused individual to join our inbound contact centre team in Surfers Paradise. As a Reservations Payment Specialist, you will play a crucial role in managing payment-related reporting procedures and resolving payment issues with leisure, corporate, and travel agent bookings.
Key Responsibilities- Manage payment-related reporting procedures
- Track and resolve payment issues with leisure, corporate, and travel agent bookings
- Maintain exceptional customer service standards
- Contribute to a seamless guest experience
No late-night shifts or overnight work (latest shift ends at 7 PM on weekdays and work every second weekend)
Supportive Assistant Managers and Coaches to guide you towards professional success and personal growth
Benefit from discounted accommodation and food & beverage options at our wide range of hotels and resorts
Enjoy frequent team events and engagement activations on and offsite
Access our esteemed Learn Your Way training academy, opening doors to exciting new career opportunities within the leading hospitality industry
Requirements- A can-do attitude
- Comfortable using various systems simultaneously to achieve a seamless guest experience
- Comfortable outbound calling guests and taking payment details down correctly
- Strong attention to detail to accurately handle financial transactions and reporting
- Excellent communication skills to interact with team members, credit agents, and guests
- Demonstrated ability to multitask and manage your time effectively
- Proficiency in Microsoft Office (Word, Excel, Outlook), as well as other software packages
Ready to take the first step towards a rewarding career with Accor? Apply now to join our dynamic team and start your journey today
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