Reservations Payment Specialist
22 hours ago
About the Role
We are seeking a detail-oriented and customer-focused individual to join our dynamic inbound contact centre team as a Reservations Payment Specialist. As a key member of our department, you will play a vital role in ensuring seamless payment experiences for our guests.
Key Responsibilities
- Manage payment-related reporting procedures with precision and accuracy
- Track and resolve payment issues with leisure, corporate, and travel agent bookings
- Maintain exceptional customer service standards, providing a positive experience for our guests
- Contribute to the team's success by sharing knowledge and best practices
What We Offer
- A supportive and collaborative work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
- Discounted accommodation and food & beverage options at our hotels and resorts
- Access to our esteemed Learn Your Way training academy
Requirements
- A can-do attitude and strong work ethic
- Comfortable using various systems simultaneously to achieve a seamless guest experience
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency in Microsoft Office and other software packages
Why Choose Us?
At Accor, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this exciting role.
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